What is Aeri Canopy?
Aeri is an ultraportable self inflating shade canopy that can be setup & packed down in minutes, effortlessly.
Last updated: August 03, 2021 16:55
Who created it?
Alex Laetsch and Niko Cangemi
Last updated: August 03, 2021 16:55
What colors do you offer?
Ultra Marine Blue, Carbon Gray, and Heat Wave Orange.
Last updated: August 03, 2021 16:55
What is the battery life for the air pump? How to charge?
Every Aeri order comes with an included USB rechargeable lithium-ion air pump. It can pump air continuously for approximately 30 minutes and recharges via a USB port. The battery provides enough power for approximately 5 setups/takedowns before needing to be recharged.
Last updated: August 03, 2021 16:55
What do we get when we order?
Every Aeri order will come with;
Aeri Canopy x 1 Ground Stakes x 8 Backpack Carrying Case x 1 Lithium Ion Air Pump x1 Tether Ropes x 4 Zippable Shade Wall x 1
Last updated: August 03, 2021 16:55
How do I set it up?
It’s quick and easy to set up Aeri Canopy. Unroll/layout the canopy flat on the ground and simply connect the air pump to the air valve and turn on the pump. It takes ~3 minutes to inflate and once inflated, guide the canopy to a standing position. Secure with ground stakes and tether ropes if needed.
Last updated: August 03, 2021 16:55
What is the care and cleaning of it?
Simply rinse with water and wipe down
Last updated: August 03, 2021 16:55
Is there a warranty?
We offer a 180-day warranty.
Last updated: August 03, 2021 16:55
Do you ship worldwide?
Yes, we ship globally. Exact shipping cost to be determined after the campaign ends.
Last updated: August 03, 2021 16:55
What is your return / exchange policy?
If you received your product and you aren’t satisfied with what the Aeri can do for you and your outdoor adventure, your order can be returned within 30 days for a full refund or exchange less the return shipping.
Last updated: August 03, 2021 16:55
Why do I have to wait longer than usual?
This is not just pre-orders: You’re helping to build the device, and we need to know how many to make before we can start production. Aeri is the first of its kind to enter the consumer canopy category with an instant inflatable shade canopy, and you’ll be glad you waited. We will send you updates while we work to produce the first batch.
Last updated: August 03, 2021 16:55
If I have other questions, who should I contact?
Say Hi: [email protected] Customer Support Email: [email protected] Press Inquiry: [email protected]
Last updated: August 03, 2021 16:55
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.